Customer Service Representative

Express Employment Professionals
Job Description
A local St. Clair County client is looking for a Customer Service Representative to join their team. The Customer Service Representative will be responsible for taking inbound calls, assisting with customer needs pertaining to company services and products, answering inquiries, and presenting resolutions to problems. Will address customer concerns efficiently, courteously and professionally, and will provide excellent customer service even when handling difficult calls.

Location: St. Clair County, IL
Position Type: Full-time, evaluation hire
Pay: Based on experience 

Qualifications: Must have previous customer service/telephone sales experience, a High School Diploma/GED, computer and phone skills, proficiency in typing and PC, knowledge and ability to multitask, remain positive and prevent escalations. Successful candidates will be able to work with others to improve customer service skills, maintain system knowledge and have a punctual attendance record.

How to Apply: Submit a completed application to the Fairview Heights office at www.expresspros.com
Call 618-726-2061 with any questions or inquiries.

About Express Employment Professionals:  Express was founded in 1983 and began franchising in 1985. A privately held company, Express has more than 675 office locations in the U.S., Canada, and South Africa. Express Employment Professionals provides employment solutions to job seekers in need of a job that matches their skills and schedule. There are many advantages by choosing Express. One application makes you eligible for multiple positions with top companies, and there are no fees for job seekers.  

Benefits Available to Express Associates:

  • Holiday Pay (6 Days observed)
  • Vacation Pay
  • Medical Plan
  • Dental Plan
  • 401(k) Retirement Savings Plan
Contact Information