Patient Care Supervisor- RN

Hospice of Southern Illinois, Inc.
Job Description
Hospice of Southern Illinois is a not-for-profit, free-standing, community-based hospice offering Southern Illinois and St. Louis Metro-East communities a range of services for people of all ages at the end of life. We have been providing compassionate care to terminally ill patients and their families in their home or a home-like setting since 1981. Since that time, we have continued our mission to enhance the quality of life for individuals and their loved ones touched by a terminal illness. Our reputation is a direct result of our desire to do more than what is required or expected. This can be seen in the passion and commitment of our employees and volunteers to provide excellent hospice care through all the services we provide. A career in hospice care at Hospice of Southern Illinois is a calling. Is it calling you? We are currently hiring for a Patient Care Supervisor-RN  position.
Summary of the Patient Care Supervisor (RN) Position:
  • Management and supervision of licensed and certified clinical staff.  Responsible for the management of day-to-day clinical operations of the team and coordinates all aspects of patient care.  Provides employee coaching that facilitates development of the person and delivery of the highest quality of patient/interdisciplinary care.  Assures consistent, appropriate, and cost-effective care by actively managing patient/family’s needs, payor expectations, company policy compliance, and Hospice of Southern Illinois’ financial objectives.  Professionally communicates with staff, patient/families, referral sources, and community members.  Provides operational and administrative support to the clinical services manager.
  • Full-Time Salaried Exempt Position
  • 40 Hours Weekly, Monday-Friday 8:30 A.M. - 5:00 P.M. with a rotational administrative on-call shift.
  • Would be based out of our Belleville, IL Patient Services Office.
  • For additional information and to apply online, please visit  (EOE)
Position Requirements for the Patient Care Supervisor (RN) Position
  1. Education
    1. Graduate from a State-approved school of nursing.
    2. BSN preferred.
  2. Qualifications
    1. Two (2) years hospice experience required.
    2. Two (2) years’ experience as a hospice admission nurse is preferred.
    3. One (1) year management/leadership required.
  3. Other Qualifications
    1. Current Illinois nursing license.
    2. Certification in hospice and palliative care preferred.
    3. CPR certification preferred.
    4. Excellent leadership, managerial ability, and interpersonal relationship skills.
    5. A working knowledge of Medicare/Medicaid, hospice regulations, and third-party payor expectations is preferred.
    6. Reliable means of transportation.
Essential Functions of the Patient Care Supervisor (RN) Position
  1. Knowledge of and compliance with all applicable federal and state hospice rules and regulations.
  2. Participates in recruiting, interviewing, and recommending of employment of qualified staff.
  3. Coordinates and is responsible for new employee orientation and ongoing education for all staff.
  4. Monitor and assist with control of overtime, travel, durable medical equipment (DME) utilization and medication costs.
  5. Completes monthly staff schedules to ensure adequate staff to meet patient and family care needs 24 hours a day, 7 days a week, every week of the year.
  6. Serves on committees as assigned.
  7. Supports QAPI activities through staff education, result monitoring and performance improvement initiatives.
  8. Fosters continuous improvement and innovation by identifying and implementing improvements that increase efficiency and enhance work quality.
  9. Communicates with staff on regular basis.  At direction of Clinical Services Manager, schedules and leads staff meetings.
  10. Delivers clear messages, endures understanding, listens, and responds effectively.  Prepares clear, concise and well organized written documents and oral presentations.  Facilitates open communication.
  11. Ensures that all staff adheres to all written Policies and Standards of Performance in compliance with all applicable federal, state, and local laws and regulations.
  12. Ensures that care and services from staff are provided in a manner consistent with accepted standards of practice and licensure.  Ensures that care optimizes the comfort and dignity of the patient and is consistent with the patient/family needs and goals.  Utilizes Interdisciplinary Team (IDT) to meet those goals.
  13. Ongoing review of chart documentation and MARS to ensure quality of care is maintained and regulations are met.
  14. Collaborates with all departments to assure clinical staff cooperation and support to accomplish the organization’s goals.
  15. Proactively anticipates, manages, and constructively resolves conflicts and disagreements.
  16. Monitors CAHPS Survey results to determine family satisfaction of care.
  17. Builds and maintains relationships with external customers/referral sources to share information, and establish partnerships to maximize the organization’s work of hospice.
  18. Understands and demonstrates the ability to supervise and manage performance by building an effective team based on organizational goals, budget considerations, and needs.  Ensures tasks are appropriately delegated and completed by monitoring performance against predetermined standards and requirements while holding staff accountable.  Trains and develops employees, provides constructive performance feedback and appraisals, and takes appropriate corrective action to address performance and conduct issues in an environment of respect, compassion, and trust.  Models fairness and conveys respect.   
  19. Maintains clinical skills and expertise in end-of-life symptom management.  Serves as resource to staff.
  20. Coordinates and directs IDT meetings.  Ensures compliance with related Medicare guidelines.
  21. Collaborates with hospice medical director, associate medical directors and nurse practitioners in the management of overall plan of patient care.
  22. Serves as advocate of patients, families, external customers, the staff, and self.
  23. Supports, demonstrates, and celebrates evidence of Hospice of Southern Illinois core values.
  24. Appropriately manages Paid Time Off.
  25. Other duties as assigned.
Insurance and Benefit Information for the Patient Care Supervisor (RN) Position
  • Paid Time Off (PTO) 
  • Extended Illness Benefits (EIB)
  • Blue Cross Blue Shield Healthcare Medical Insurance (Two Plans to Choose From). Company pays 85% of the employee’s health insurance premium if the Traditional PPO plan is selected and 90% of the employee’s health insurance premium if the High Deductible Healthcare plan is selected, but does not contribute towards premiums for spouses or children.
  • FLEX Spending/FSA for Traditional PPO Health Insurance Plans
  • HSAs for High Deductible Health Insurance Plans with an employer contribution
  • Blue Cross Blue Shield Dental Insurance
  • Monthly Cell Phone Allowance
  • Mileage Reimbursement of .56 cents per mile
  • VSP Vision Insurance
  • 403(b) Retirement Plan with a company match up to 2%
  • Mutual of Omaha Basic Life and AD&D insurance (Paid for by the company)
  • Mutual of Omaha Voluntary Supplemental Life Insurance for the employee, spouse, or children
  • Mutual of Omaha Short-Term Disability
  • Mutual of Omaha Long-Term Disability (Paid for by the company)
  • Employee Assistance Program from Mine & Associates
  • Tuition Reimbursement of $2,500 after one year of employment for approved courses
  • McKendree University 10% Tuition Discount
  • Recruitment Referral Reward Program
  • Discounts from select companies (auto, cellphone, etc.)
  • Earn Burgundy Bucks which can be spent on items such as clothing and services in the Employee Portal
  • Wellness Reimbursement of $100 annually for gym memberships, marathons, and weight loss programs
Contact Information