Acquire a working knowledge of the Long-Term CareOmbudsman Program as it pertains to resident advocacy, especially in the area of residential memory care.
Learn about current and past concerns coming from memory care residents and their families.
Become familiar with the regulations that memory care units must follow when providing care for their residents with Alzheimer's and other forms of dementia.
Illustrate the link between behavior and communication for people living with dementia.
Identify and remove triggers that cause behaviors.
Identify strategies to support and have meaningful engagement for people with dementia.